Feature // Unified Inbox

One inbox. Every
reply.

Email, WhatsApp, and your tasks in a single inbox β€” with every reply read, tagged by intent, and sorted so reps always know who to answer next.

// The Problem

Your replies are scattered across five tabs.

An email here, a WhatsApp there, a follow-up task buried in a list. Reps switch between apps to piece together one conversation, miss replies that matter, and waste their best hours just figuring out who to answer first.

// The Solution

Every conversation, one place.

Kombo pulls email, WhatsApp, and manual tasks into a single inbox. It reads every reply, tags the intent, and ranks your queue β€” so reps work one prioritized to-do list instead of chasing threads across tools.

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One unified thread

Email, WhatsApp, and manual tasks land in the same inbox, with the full history per contact β€” no app-switching to follow a conversation.

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Intent tagged for you

Kombo reads each reply and labels it β€” interested, not interested, meeting booked β€” so you see where every conversation stands at a glance.

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One ranked to-do list

The hottest conversations rise to the top. Reps reply straight from the inbox on the right channel, and status syncs back to your CRM.

// The Results

What teams actually see.

  • No more tab-hopping. Every channel in a single view
  • No reply slips through. Email, WhatsApp, and tasks all tracked together
  • Answer the right person first. Intent-tagged and ranked automatically
  • Reply in seconds. Respond from the inbox, status syncs to the CRM

Ready to unify your inbox?

See the unified inbox in a 15-minute demo.

Book a demo